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About Hecny

Hecny Group is a worldwide freight forwarding company with more than 70 branches around the world. Now Hecny eService Center is established to achieve following objectives:

  • Reducing costs and improving efficiency
  • Providing a first contact to customer around the world
  • Meeting increasing customer expectations
  • Being held accountable for customer loyalty
  • Providing timely support and reducing the customer waiting time frame
  • Establishing an effective communication channel to customer at different regions

Implementing eService Center is a right choice to improve our service levels, increase customer loyalty and save money.

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