Hecny Group is a worldwide freight forwarding company with more than 70 branches around the world. Now Hecny eService Center is established to achieve following objectives:
- Reducing costs and improving efficiency
- Providing a first contact to customer around the world
- Meeting increasing customer expectations
- Being held accountable for customer loyalty
- Providing timely support and reducing the customer waiting time frame
- Establishing an effective communication channel to customer at different regions
Implementing eService Center is a right choice to improve our service levels, increase customer loyalty and save money.