Hecny Group is a worldwide freight forwarding company with more than 70 branches around the world. Now Hecny eService Center is established to achieve following objectives:

• Reducing costs and improving efficiency
• Providing a first contact to customer around the world
• Meeting increasing customer expectations
• Being held accountable for customer loyalty
• Providing timely support and reducing the customer waiting time frame
• Establishing an effective communication channel to customer at different regions
  

Implementing eService Center is a right choice to improve our service levels, increase customer loyalty and save money.